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Thereal_ba wrote: »Thereal_ba wrote: »A month in and i already hate this.
I am trying to keep hush about it but I will never do help desk/technical support again. The worse position I've ever took in my life...real serious right now.Thereal_ba wrote: »A month in and i already hate this.
whats so bad about it? Im dreading having to do this ? . Hope I can get some other type of entry level position
Hopefully you land a position in a noc, ill update my gripes later
noc?
Network operations center -
Thereal_ba wrote: »A month in and i already hate this.
I am trying to keep hush about it but I will never do help desk/technical support again. The worse position I've ever took in my life...real serious right now.Thereal_ba wrote: »A month in and i already hate this.
whats so bad about it? Im dreading having to do this ? . Hope I can get some other type of entry level position
I admit that the total combination of my skills in previous positions got me this job...but the money and commute was not worth dealing with a job that REALLY feels like you are a slave. High volumes of tickets, lack of decent training, I feel like everything I do they feel I do not "understand their concepts", etc.
I'm coming from a web development background and look to try to say in there, doing this position was a step down. -
Thereal_ba wrote: »A month in and i already hate this.
I am trying to keep hush about it but I will never do help desk/technical support again. The worse position I've ever took in my life...real serious right now.Thereal_ba wrote: »A month in and i already hate this.
whats so bad about it? Im dreading having to do this ? . Hope I can get some other type of entry level position
I admit that the total combination of my skills in previous positions got me this job...but the money and commute was not worth dealing with a job that REALLY feels like you are a slave. High volumes of tickets, lack of decent training, I feel like everything I do they feel I do not "understand their concepts", etc.
I'm coming from a web development background and look to try to say in there, doing this position was a step down.
This and on top of that I work for a major for a major cell phone service provider so i deal with every type of issue that you can imagine from pos cash register troubleshooting, vpn, active directory, remedy, etc. The good thing though is that we are internal and do not deal with customers at all, and that im exposed to level 2 scenarios because our help desk team consists of only 60 employees that support the entire company in the US and Puerto Rico. -
most people usually begin to get experience working at helpdesk or the noc then move up from there. its rare to see a person in a mid/senior level position that has never done helpdesk. ride it out for 6 months ( try not to pull your hair out) and knock out a cert or two then dip out.
i have coworkers that been at helpdesk all their lives. one dude is 38. with an MBA. no certs. no women. nothing....working helpdesk since he was 21 dont be that guy -
King Erauno wrote: »most people usually begin to get experience working at helpdesk or the noc then move up from there. its rare to see a person in a mid/senior level position that has never done helpdesk. ride it out for 6 months ( try not to pull your hair out) and knock out a cert or two then dip out.
i have coworkers that been at helpdesk all their lives. one dude is 38. with an MBA. no certs. no women. nothing....working helpdesk since he was 21 dont be that guy
For me it's because of my financial situation. I didn't have to take the help desk route to get put on. But I needed it to pay my debt. At this point, I'm getting the ? outta Jersey. -
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just passed the security pro cert exam, dont know if its worth anything but ? it its going on the resume
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Thereal_ba wrote: »Thereal_ba wrote: »A month in and i already hate this.
I am trying to keep hush about it but I will never do help desk/technical support again. The worse position I've ever took in my life...real serious right now.Thereal_ba wrote: »A month in and i already hate this.
whats so bad about it? Im dreading having to do this ? . Hope I can get some other type of entry level position
I admit that the total combination of my skills in previous positions got me this job...but the money and commute was not worth dealing with a job that REALLY feels like you are a slave. High volumes of tickets, lack of decent training, I feel like everything I do they feel I do not "understand their concepts", etc.
I'm coming from a web development background and look to try to say in there, doing this position was a step down.
This and on top of that I work for a major for a major cell phone service provider so i deal with every type of issue that you can imagine from pos cash register troubleshooting, vpn, active directory, remedy, etc. The good thing though is that we are internal and do not deal with customers at all, and that im exposed to level 2 scenarios because our help desk team consists of only 60 employees that support the entire company in the US and Puerto Rico.
my guy at school that just passed the CCNA just hooked me up with some great study material , its all 4 cisco classes in pdf format so you can read them all together or on your phone or something and all the CBT Nuggets videos for the ICND1 and INCD2
you want all of it? its 8 gigs lol whats the best free site to upload to? -
Thereal_ba wrote: »Thereal_ba wrote: »A month in and i already hate this.
I am trying to keep hush about it but I will never do help desk/technical support again. The worse position I've ever took in my life...real serious right now.Thereal_ba wrote: »A month in and i already hate this.
whats so bad about it? Im dreading having to do this ? . Hope I can get some other type of entry level position
I admit that the total combination of my skills in previous positions got me this job...but the money and commute was not worth dealing with a job that REALLY feels like you are a slave. High volumes of tickets, lack of decent training, I feel like everything I do they feel I do not "understand their concepts", etc.
I'm coming from a web development background and look to try to say in there, doing this position was a step down.
This and on top of that I work for a major for a major cell phone service provider so i deal with every type of issue that you can imagine from pos cash register troubleshooting, vpn, active directory, remedy, etc. The good thing though is that we are internal and do not deal with customers at all, and that im exposed to level 2 scenarios because our help desk team consists of only 60 employees that support the entire company in the US and Puerto Rico.
my guy at school that just passed the CCNA just hooked me up with some great study material , its all 4 cisco classes in pdf format so you can read them all together or on your phone or something and all the CBT Nuggets videos for the ICND1 and INCD2
you want all of it? its 8 gigs lol whats the best free site to upload to?
The one i sent you a link to a while back on my old account. I think they don't have a file size limit. I think it was megaupload -
Thereal_ba wrote: »Thereal_ba wrote: »Thereal_ba wrote: »A month in and i already hate this.
I am trying to keep hush about it but I will never do help desk/technical support again. The worse position I've ever took in my life...real serious right now.Thereal_ba wrote: »A month in and i already hate this.
whats so bad about it? Im dreading having to do this ? . Hope I can get some other type of entry level position
I admit that the total combination of my skills in previous positions got me this job...but the money and commute was not worth dealing with a job that REALLY feels like you are a slave. High volumes of tickets, lack of decent training, I feel like everything I do they feel I do not "understand their concepts", etc.
I'm coming from a web development background and look to try to say in there, doing this position was a step down.
This and on top of that I work for a major for a major cell phone service provider so i deal with every type of issue that you can imagine from pos cash register troubleshooting, vpn, active directory, remedy, etc. The good thing though is that we are internal and do not deal with customers at all, and that im exposed to level 2 scenarios because our help desk team consists of only 60 employees that support the entire company in the US and Puerto Rico.
my guy at school that just passed the CCNA just hooked me up with some great study material , its all 4 cisco classes in pdf format so you can read them all together or on your phone or something and all the CBT Nuggets videos for the ICND1 and INCD2
you want all of it? its 8 gigs lol whats the best free site to upload to?
The one i sent you a link to a while back on my old account. I think they don't have a file size limit. I think it was megaupload
it was mediafire, Im finishing this project and final for microsoft server class I 'll get on it tomorrow, this ? is dope study material -
lmao damn bruh let me get on that I keep forgetting to upload it
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What everybody up to?
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Thereal_ba wrote: »What everybody up to?
http://www.mediafire.com/download/c6pomfbq0o2q5ia/CCNA+Routing+and+Switching+Study+Guide+-+Lammle,+Todd.pdf
this is the CCNA guide pdf that my boy gave me, the cbt nuggets stuff is gonna take a min to upload Ill be back -
i just got my palo alto certification - PCNSE6 - Palo Alto certified network security engineer. it was easy and its the equivalent of a CCNP in security (which i already have)
Palo alto is the future in security. -
King Erauno wrote: »i just got my palo alto certification - PCNSE6 - Palo Alto certified network security engineer. it was easy and its the equivalent of a CCNP in security (which i already have)
Palo alto is the future in security.
whats makes it superior? -
mainly, palo alto is primarily designed and focused on network security. cisco does it all
http://www.bradreese.com/blog/11-27-2013.htm kinda dated but a good read -
Anyone have nuggets on InfoSec/ethical hacking/forensics
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Anyone have nuggets on InfoSec/ethical hacking/forensics
I wish
been busy af with these accelerated summer classes, havent had time to study for my CCENT exam -
Haven't spoke about it but I no longer work for that organization. Focused on my business currently.
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Going for my net+ ccna heard the min was 44k and somebody from a previous class got 70
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got my pdf's for the ccnp route and switch
Gonna try to get through both before the end of the year then knock out TSHOOT last as i've read its super easy. -
Ghostdenithegawd wrote: »Going for my net+ ccna heard the min was 44k and somebody from a previous class got 70
dont worry about the net+ if youre going for the ccna. its a waste of time -
King_sorrow wrote: »got my pdf's for the ccnp route and switch
Gonna try to get through both before the end of the year then knock out TSHOOT last as i've read its super easy.
think you can pm me them? I know I wont need it for a while but it would be good to have -
King_sorrow wrote: »got my pdf's for the ccnp route and switch
Gonna try to get through both before the end of the year then knock out TSHOOT last as i've read its super easy.
think you can pm me them? I know I wont need it for a while but it would be good to have
Can I get a copy as well. -
I'm still trying to get a help desk gig
